Self-Service Technology Frequently Asked Questions

The Self-Checkout and Self-Service Technology concepts are familiar to many shoppers. This list of frequently asked questions and answers ensures that all store personnel are knowledgeable of the system’s capabilities.

Will the Self-Checkout lane have to be accounted for in a different manner from standard checkout lanes?

No. When integrated into the store’s POS system, the Self-Checkout has the same reporting from the POS as a standard lane. However, the Self-Checkout does produce reports unique to the Self-Checkout to monitor attendant functions and efficiency.

How many units have to be installed at a specific location?

There is no set number that have to be installed. The number of recommended units will depend on the size of the store’s front of house. For example, a store with a small front end may only install two units, while a store with a large front end may install eight. To maximize Self-Checkout efficiency, we typically recommend 20 to 25 percent of the front end lanes should be Self-Checkout.

How many Self Checkout lanes can a single attendant effectively monitor?

Depending on the layout and placement of the Self-Checkout lanes, a single attendant may effectively monitor eight or more lanes.

Do all of the Self-Checkout lanes installed have to be of the same make and model?

No. The style of the Self-Checkout lane may vary from location to location, and even within one location. You can install high-capacity Self-Checkout lanes for large orders and smaller one- or two-bag style units for small “express” orders.

Is the Self-Checkout PCI Compliant?

Yes. When integrated with the store’s POS system, the POS system handles all of the electronic payment processing. The POS system sends the Self-Checkout a message of Accept or Decline when the electronic payment is processed.

How long until Self-Checkout pays for itself?

This is dependent on several factors. Our experience has been that with a retailer that utilizes Self-Checkout strictly for customer preference and does not force customers to use Self-Checkout, the ROI is typically 18 months or less.

What companies have been Self-Service Technology clients?

Our previous Self-Service Technology clients include Sheldon’s Pharmacy, Four Seasons, Ergoline, Houchens Industries, Jr. Food Store, Crossroad IGA, Ultra Foods, Autry Greer, Walmart, Home Depot, Dollar General, Strack & Van Til, B&R Stores, Harmons, Ahold, H-E-B/Joe V’s, Whole Foods, Wakefern, Sam’s Club, and more.

Which software providers have or can you work with?

We have collaborated with CPI, Dell, Microsoft, Intel, Glory, Wincor, NCR, PSI, IBM, TGCS, Datalogic, Epson, Elo, JCM Global, Fujitsu, Digimarc, SpanTech, Brinks, and more.

Which pieces of our old lane hardware can we use?

You can use the scanner, scale, EFT, and some printers.

What kind of POS system is needed for Self-Service Technology projects?

We can work with any POS system.

What are the warranty terms for SCO?

Pan-Oston’s standard One-Year warranty is applicable for all technology products. Our full warranty information is available upon request.

What does “VPN” stand for?

Virtual Private Network.

What is “delayed mediation”?

“Delayed meditation” allows you to continue checking out without ID verification. ID Verification can be delayed until the final transaction occurs.

Can you process food stamps (EBT) at the lane?

Yes, if your current POS terminal can process them.

What type(s) of security are available?

The weight scale.

What are the benefits of the Bill Note Recycler?

Less start-up cash is needed.

What is your typical intervention rate?


What should be the goal for the percentage of total transactions for SCO on a per store basis?

25% of total sales.

What are the benefits of your SCO solution in comparison to Fujitsu, IBM, and NCR?

Our intervention rate is below 11%. The national average is 140%.

Can I combine E-Pay and full cash units at the same location?

Yes, within the same unit.

How long does it usually take for a customer to test a lab unit before it moves to in-store installation?

3-6 months.

If a new style of bank note is introduced, will the SCO accept it?

Yes, as long as the software is updated.

If one of the SCO units breaks, will the other units continue to operate?

Yes, each system is run independently.

What are some of the offered fixtures?

Ordering kiosks, information kiosks, price check kiosks, pick-u kiosks, CoinStar-type kiosks, e-pay SCO, full SCO.

What is the difference between “Self-Checkout” and “Self-Service”?

Self-Checkout must connect to the point of sale and contain at least one form of payment, usually electronic. You can add cash options and security to Self-Checkout for a more robust solution, but it is not required.